Privacy Policy

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

This updated version of our Privacy Policy takes effect on May 25, 2018 and responds to the new requirements set out in the  General Data Protection Regulation (“GDPR ”), a new, EU-wide privacy and data protection law.

Thanks for using 3DVista! This privacy policy applies to services from 3DVista Espa ña SL (“3DVista ”, “we ”, “our ”, “us ”) and  has been compiled to better serve those who are concerned with how their “Personal Identifiable Information ”(PII) is being used online. Please read our Privacy Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personal Identifiable Information when you use and access our website(s),  client software solutions , hosted or cloud based solutions, mobile solutions (Apps), as well as any related support and maintenance services (hereinafter referred to as “Services ”). For the purposes of EU data protection laws ( " Data Protection Legislation " ), 3DVista is data controller (i.e., the company who is responsible for, and controls the processing of, your personal data).

By using our Service you understand and agree that we are providing a platform for you to create and post content, including photos, videos, virtual tours, text information, comments and other materials ("User Content "), to the Service and to share User Content publicly. This means that other Users may search for, see, use, or share any of your User Content that you make publicly available through the Service, consistent with the terms and conditions of this Privacy Policy.

Our Policy applies to all visitors, users, and others who access the Service ("Users "). By visiting our website or using any of our services, including but not limited to our software and App(s), you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our Site, Software, App or other services.  By accepting the Privacy Policy, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.  This Privacy Policy is incorporated into and subject to the terms of the 3DVista Terms of Service. It is effective upon acceptance in registration for new registering users, and is otherwise effective on May 25th, 2018 for all users.


  1. Information you provide directly

When you register to use a 3DVista app or website, or contact us for support or other offerings, 3DVista collects information that identifies you. This includes:

b. Information that we collect automatically on our Sites and through our Apps.

We collect information about how you use our apps and websites, including when you use a desktop app feature that takes you online. Depending on the app or website, this information may be anonymous or it may be associated with you. It includes:

Specifically, when you send us a bug report  from inside one of our products, we will be able to collect the following information, which will help us analyze the issue:

C. Social Media, Buttons, tools, and content from other companies . 3DVista apps and websites may include buttons, tools, or content that link to other companies ’services (for example, a Facebook "Like "button). We may collect information about your use of these feature, such as content “liked ”and address information in Google Maps. In addition, when you see or interact with these buttons, tools, or content, or view a 3DVista web page or app containing them, some information from your browser may automatically be sent to the other company. Please read that company ’s privacy policy for more information. Social media features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy policy of the company providing it.


We will only use your personal data when the law allows us to.   Under the GDPR, every data processing activity, performed as a controller or processor, needs to rely on a legal basis.   The GDPR recognizes a total of six legal bases for processing EU individuals ’personal data (in the GDPR, EU individuals are referred to as “data subjects ”). Those six legal bases, in the order of Art. 6 (1) (a) to (f) GDPR, are:

  1. The data subject has given CONSENT to the processing of his or her personal data for one or more specific purposes;
  2. The processing is NECESSARY FOR THE PERFORMANCE OF A CONTRACT to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract;
  3. The processing is necessary for the COMPLIANCE WITH A LEGAL OBLIGATION to which the controller is subject;
  4. The processing is necessary to PROTECT A VITAL INTEREST of the data subject;
  5. The data processing is necessary for the performance of a task carried out in the PUBLIC INTEREST or in the EXERCISE OF OFFICIAL AUTHORITY ; or
  6. The processing is necessary for the LEGITIMATE INTERESTS pursued by the entity, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require personal data protection.

We will only process your data if at least one of the legal bases applies.

The  information we collect about you may be used for the following purposes and is based on the listed lawful bases:

On other occasions where we ask you for consent, we will use the information for the purposes which we explain at that time.


We do not sell, trade, or rent Users personal identification information to others. We may share or publish aggregate information that doesn ’t specifically identify you, such as statistical information about visitors to our websites or statistical information about how customers use our products. Accordingly, we may share information as discussed below, but we won ’t sell it to advertisers or other third-parties.

Testimonials: We may display personal testimonials of satisfied customers on the Services. With your consent, we may post your testimonial along with your name and photo (if provided). If you wish to update or delete your testimonial, you can contact us using the information below.

Please also take note of Google ’s privacy policy which is independent from ours. We assume no responsibility or liability for these guidelines and proceedings or data collected and processed under Google ’s responsibility. Therefore, please obtain further information on Google ’s privacy policy as well.

We will not rent or sell your information to third parties outside 3DVista (or the group of companies of which 3DVista is a part) without your consent, except as noted in this Policy.

What happens in the event of a change of control: If we sell or otherwise transfer part or the whole of 3DVista or our assets to another organization (e.g., in the course of a transaction like a merger, acquisition, bankruptcy, dissolution, liquidation), your information such as name and email address, User Content and any other information collected through the Service may be among the items sold or transferred.

Responding to legal requests and preventing harm: We may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; and to prevent death or imminent bodily harm. Information we receive about you may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm.

4. How we protect your information

The  security of your personal information is important. We provide reasonable administrative, technical, and physical security controls to protect your personal information. However, despite our efforts, no security controls are 100% effective and 3DVista cannot ensure or warrant the security of your personal information.   We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

5. Your Rights and Choices

You have choices regarding our use and disclosure of your Personal Data:

a. Opting out of receiving electronic communications from us.  If you no longer want to receive marketing-related emails from us, you may opt-out via the unsubscribe link included in such emails. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages that are required to provide you with our Services.

b. How you can see or change your account Personal Data.  If You would like to review, correct, or update Personal Data that You have previously disclosed to us, You may do so by contacting us .

c. Your data protection rights according to  Section III GDPR .  Depending on your location and subject to applicable law, you may have the following rights with regard to the Personal Data we control about you:

Where the processing of your Personal Data is based on your previously given consent, you have the right to withdraw your consent at any time. You may also have the right to object to the processing of your Personal Data on grounds relating to your particular situation.

d. Process for exercising data protection rights.  In order to exercise your data protection rights, you may contact 3DVista as described in the Contact Us  section below. We take each request seriously. We will comply with your request to the extent required by applicable law. We will not be able to respond to a request if we no longer hold your Personal Data. If you feel that you have not received a satisfactory response from us, you may consult with the data protection authority in your country.

For your protection, we may need to verify your identity before responding to your request, such as verifying that the email address from which you send the request matches your email address that we have on file. If we no longer need to process Personal Data about you in order to provide our Services or our Sites, we will not maintain, acquire or process additional information in order to identify you for the purpose of responding to your request.

6. Withdrawing consent or otherwise objecting to direct marketing

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your information for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time by:

7. Where does 3DVista store my personal information?

Your personal information and files are stored on 3DVista ’s servers and the servers of companies we hire to provide services to us, including Google Cloud, Amazon and Their privacy policies may apply.

8. Changes

We may revise this Privacy Policy from time to time, and will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you.

9. Who can I contact with questions or concerns?

If there are any questions regarding this privacy policy you may contact us using the information below.

3DVista Espa ña SL

Business Innovation Center, PTS

Avenida de la Innovaci ón 1

18100 Armilla, Granada


For further information on the General Data Protection Regulation, please visit .